FAQ – Frequently Asked Questions

Where is your paper produced?

All our products are manufactured in Switzerland, under strict quality, sustainability and social responsibility standards.

What are your environmental commitments?

We mainly use recycled fibres or fibres from sustainably managed forests. Our production is chlorine-free, avoids optical brighteners, uses reduced water volumes and reuses energy from our own waste cycle.

Do you offer certified ecological products?

Yes. Our products are certified with recognised labels (such as PEFC, FSC, Blauer Engel, etc.), and some carry an official European eco-label.

Are your hand towels compatible with standard dispensers?

Yes, our paper hand towels are available in Z, C or V folds to fit all standard dispensers.

Can I request a sample before ordering?

Absolutely. We’ll gladly send you a free sample so you can test the quality for yourself.

What if a product doesn’t meet my expectations?

That’s extremely rare. Customer satisfaction is our priority. In case of any issue, we offer a quick and simple solution: replacement, credit note or refund depending on the case.

Do you deliver throughout Switzerland?

Yes, we deliver anywhere in Switzerland, efficiently and at preferential rates. Our logistics are optimised from our Swiss production site.

What is the minimum order quantity?

You can order from one full pallet per product. This minimum is tailored to the needs of SMEs, cooperatives or public institutions, while enabling economies of scale.

Can I mix different products in the same pallet?

No, we do not offer mixed pallets. However, you can include several different product types (toilet paper, paper towels, tissues, etc.) in the same order and delivery — one pallet minimum per product.

What are your payment terms?

We offer 30-day payment terms for registered Swiss business clients. A discount may be granted for advance payment.

Do you offer volume-based discounts?

Definitely. The more you order, the better the price. We also provide special offers for grouped or regular purchases.